BILD22

FREQUENTLY ASKED QUESTIONS

Here you can find answers to most of your questions. If you can’t find your answer here you can contact DreamHack Support via email at support(at)dreamhack.com.

OPENING HOURS

Friday October 20th: 10AM – Midnight
Saturday October 21st: 10AM – Midnight
Sunday October 22nd: 10AM – 6PM

Note: The event is open 24 hours a day for BYOC visitors. BYOC attendee computer dropoff time 9AM on Friday.

WHAT IS DREAMHACK DENVER?

DreamHack is a gaming event unlike any other! DreamHack events are all about the massive BYOC (Bring Your Own Computer) LAN party, paired with a plethora of competitive tournaments and international esports competitions happening. Visitors are able to check out the latest gaming and tech gear at the DreamExpo, and take part in all sorts of different activities! Activities include tournaments, cosplay, non-gaming events like scavenger hunts, tabletop games and more!

I WANT TO COMPETE, WHAT KIND OF TICKET SHOULD I GET?

All ticket holders to the DreamHack Denver event are eligible to participate in tournaments. (BYOC passes will also allow you to play in any BYOC tournaments. A BYOC seat and your own hardware are required for BYOC tournaments). Do not miss your chance to pre-register to secure your spot in the tournaments you want to participate in.

WHAT DOES DREAMHACK PROVIDE FOR THE LAN PARTY? WHAT DO I NEED TO BRING?

For every BYOC ticket you purchase you will be provided with one table seat and a simple chair paired with it. You will be provided one electrical socket and one internet port. You will need to provide an internet cable (we recommend a minimum of 30ft to be safe) and a power strip to be able to plug in both computer tower and monitor. If you forget these, they will be purchasable at the DreamHack Store.

IS IT SAFE TO BRING MY PC? DO I NEED TO WORRY ABOUT THEFT?

It is absolutely safe to bring your PC to our event. We will have our Crew security staff on-site during the whole event. If you are concerned about security you may always bring a computer lock to secure your tower or laptop and peripherals to the table. We do not recommend leaving valuables like cell phones & wallets at your LAN seat as those are much easier to walk away with. DreamHack is not responsible for any lost possessions.

IS THERE ANY AGE RESTRICTION?

Everyone is welcome at DreamHack Denver! Those below 18 require their parent or legal guardian to sign a waiver. The waiver can be found here 1 month prior to the event. Those below 13 must be accompanied at all times by their parent or legal guardian.

IS THERE ANY MERCHANDISE AVAILABLE?

Yes! The official DreamHack Store will be on-site and your place to purchase exclusive DreamHack clothing and gear and some limited items that is only available onsite at DreamHack events.

WHERE IS DREAMHACK DENVER?

The venue for DreamHack Denver 2017 is the National Western Complex, at 4655 Humboldt St, Denver, CO 80216.

CAN YOU BUY TICKETS ON LOCATION?

Event passes will be available for purchase at the event for day visitors if they are not sold out online. We recommend purchasing tickets as soon as they are released 21st of September to both take advantage of the early bird ticket prices and guarantee your ticket in case we reach capacity on the venue. Find more information about the different ticket types at our ticket section.

WILL THERE BE LAN SEATS?

Of course! A hole bunch of them!

IS THERE A SLEEPING AREA LIKE DREAMHACK SUMMER AND WINTER?

YES! We will offer a sleeping pass ticket at DreamHack Denver.

WHAT HOTEL DO YOU RECOMMEND?

Please check our Travel to DreamHack page for recommendations!

NEED SPECIAL ACCOMMODATIONS?

Please see one of our Crew at the Info Desk near the entrance to obtain a medical pass for any special needs. If your needs do not have a easily verifiable component (like obvious physical impairment, wheelchair or other device) we will need a doctor’s note to grant a medical pass.


TICKET BOOKING FAQ

WHERE DO I BUY TICKETS?

You will be able to find a link here on Denver.dreamhack.com/17/tickets/.

WHAT PAYMENTS METHODS TO YOU OFFER?

We offer payment by VISA, MASTERCARD, AMERICAN EXPRESS & DISCOVERY.

WHEN DOES SEAT BOOKING OPEN?

Seat booking will open up for regular pass holders on a date 3 months before the show, and for premium founder pass holders earlier than that date. Make sure to select your seat quickly to be able to guarantee sitting with your friends!

HOW DOES THE SEATBOOKING WORK?

You will receive a link to our seat booking website via e-mail a few weeks before the seat booking opens.
The link will include a special code that you use to book your seat/s. If you have bought multiple tickets you will be able to reserve seats for them all. You can change your seat on the seat map until 2 weeks before the event. Make sure to reserve them asap to guarantee the seat you want!

DO YOU OFFER REFUNDS ON TICKETS?

Unfortunately, we cannot offer refunds on tickets. Please be sure you’re able to attend if you buy one! If something changes, you may resell your ticket to someone else.